What type of corporate structures are allowed by CMA?
The companies can register as limited liability companies and branches of local and foreign companies.
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Start your business with Creative Media Authority
Zero licensing & registration*, 0% corporate & income tax, and 100% foreign ownership to ensure your business’ success.
*For two years from the date of issue. T&C apply.
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Set-up your business at the coordinates of creativity
A comprehensive ecosystem designed to empower your entrepreneurial journey in the Media Sector. From navigating regulatory requirements to providing networking & business opportunities, our services are tailored to fuel your growth.
Our Benefits
Abu Dhabi is one of the fastest growing creative markets in the world, and the Creative Media Authority is committed to the continued development of the creative media industries in Abu Dhabi. Within our vibrant media ecosystem, we offer exclusive benefits and advantages that will help your business grow.
Exclusive Media Activities
From film and TV production to game development, graphic arts and design, digital content, and publishing
Fully Waived license and Registration Fees
Set up your business with Creative Media Authority and benefit from fully waived licence and registration fees for the first two years.
Access to a growing media community
World Class production Facilities, 700+ Successful Media Companies & 1000 + Experienced Freelance Talent
Our Process
Estimated Timeline for our process is 14 Working Days
1
Application
Apply online and submit initial information
2
Portal Access
Get Customer Portal Access to start your onboarding journey
3
Submit Documents
Upload your documents
4
Payment
Pay the Fees ( License fee waived off for first 2 years)
5
Licensing
Licensing Get Your License Within 14 working Days
Our Licence Packages
Set Up Your Company
15000
Full amount is Discounted
(License and Registration Fees fully waived off for first 2 years)
New FZ LLC business License Package
Launch your FreeZone LLC effortlessly with our comprehensive package. Seamless business setup, ensuring a smooth start and operational efficiency in one of the leading FreeZone environment of the region
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Fully Waived license and Registration Fees for first 2 years
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100% ownership
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Access to rebate and incentives programs
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Exclusive Media Activities
15000
Full amount is Discounted
(License and Registration Fees fully waived off for first 2 years)
New Branch Business License Packages
Expand your business seamlessly with our New Branch Business License package. Simplified setup to efficiently register and launch your new business branch in Abu Dhabi, UAE.
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Access to Expert Business Setup Guidance
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Fully Waived license and Registration Fees for first 2 years
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Access to rebate and incentives programs
Supported Business Activites
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General Media (48)
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Gaming & E-Sports (25)
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Broadcast & Publishing (11)
Advertising
Providing all types of advertising services to third parties including, but not limited to PR, marketing, sales promotion, media planning and buying, placement, production and design of advertising material (e.g. banners, flyers, billboards,
display structures, panels, campaigns, direct mail, digital).
Animation
Creating, developing and providing animated content or digital art for use in formats including, but not limited to video and computer games, films, TV shows,
commercials, documentaries and advertisements.
Arts and Cultural Development
Promoting, managing, or producing theatrical, cultural, musical or artistic shows or other such activities, which promote arts and cultural development.
Branding
Providing branding services to third parties including, but not limited to designing, creating, planning, launching, implementing and managing corporate/consumer brand strategies, brands and identities, and providing other general branding
consultancy.
Business Incubator and Accelerator Program Management
Providing services to start-up entrepreneurs and enterprises for business support and guidance including, but not limited to technical and administrative services, innovative ideas and counselling for media ideas, marketing and business planning.
Content Management Services
Providing library and/or archive services including collecting, managing, processing, storing and distributing documents, audio-visual material, digital content and any other material relating to the media industry.
Content Portal - E-learning
A content rich software application/website which aggregates a variety of educational information and content (e.g. text, photos, graphics, videos etc.) and offers e-learning services including but not limited to web-based learning, virtual classrooms and digital interactivity. The app/website is not supporting a physical business; it is an independent business in itself, solely operating through the app/website. Any online or print publication of books will require additional license categories.
Example: Coursera
Content Portal – Content App/Website
A content rich software application/website which aggregates a variety of
information and content (e.g. text, photos, graphics, videos etc.) about a specific subject matter or for a specific purpose to make the content accessible to the public in a clear, easy and organized way. Typically there is a subscription element, which may be with or without a subscription fee. In app purchases may be permitted, but this is incidental to the core purpose of the app/website. The app/website is not supporting a physical business; it is an independent business in itself, solely operating through the app/website.
Example: Self-help meditation app, Calm, Kayla Sweat fitness app and the
Entertainer savings app.
Content Portal – Online Booking Platform
Web/mobile e-commerce platform that allows a customer to search, book and pay for an activity or service provided by a third party. The activity/service is paid for directly through the platform (i.e. payment is taken by the platform itself not the third party service provider) and typically the platform will make a commission from each booking.
Example: Airbnb or booking.com; the company does not own any of the real estate/hotels but acts as a broker, receiving commissions from each booking made directly through their website.
Content Portal – Online Comparison Platform
Web/mobile based price analysis tool that allows a customer to use an online search engine to find and compare products and/or services using selected criteria
e.g. price, features, reviews, ratings etc. The platform aggregates listings of products and/or services from different retailers but does not directly sell the products itself. The platform typically does not have the functionality to make in- platform purchases (i.e. there is no payment gateway) but instead links the customer with the third party retailer. Comparison tools for higher risk products
e.g. medical products, insurance, car loans, mortgages etc. would generally not be acceptable as providing advice in relation to these products may be regulated (e.g. by Ministry of Health).
Example: trivago.ae; the platform searches and compares hotels across all third party hotels and booking websites to provide a comparison of the best deals and then links a customer to a chosen third party to make a purchase (the customer cannot book directly through trivago). This is the difference between a booking platform (such as booking.com – see below) and a comparison platform.
Content Portal – Online Marketplace
Web/mobile e-commerce platform operating an online marketplace that aggregates product information from multiple third party retailers. The online marketplace operator does not offer its own products (i.e. goods or services) for sale, only those of third parties. Transactions are processed/payments are taken by the marketplace operator (not the third party retailer). Delivery of the products may be fulfilled by the third party retailers or a third party delivery service.
Example: Groupon is an online marketplace as it connects customers with local merchants offering products e.g. activities, travel, goods and services. The product is purchased through Groupon and fulfillment is by the third party retailer i.e. the booking of the service/activity is made by the customer with the retailer, independently of Groupon (i.e. it is not a booking platform).
Content Portal – Classifieds/Listings Aggregator
Web/mobile platform, which aggregates the listings of third parties (i.e. not the web/mobile platform owners’ own goods or services). The platform has search
functionality but does not have the ability to make in-platform purchases and there is no payment gateway allowing for purchases directly through the platform.
Example: MZA would not accept an online estate agent but the aggregation of listings by all different estate agents (i.e. property finder type) would be acceptable.
Content Portal Management
Web/mobile e-commerce platform that allows a customer to search, book and pay for an activity or service provided by a third party. The activity/service is paid for directly through the platform (i.e. payment is taken by the platform itself not the third party service provider) and typically the platform will make a commission from each booking.
Example: Airbnb or booking.com; the company does not own any of the real estate/hotels but acts as a broker, receiving commissions from each booking made directly through their website.
Content Production – Digital
Creating, developing and providing content including, but not limited to text, images, videos, infographics and 3D CGI for use on applications and digital platforms and ensuring that the content is formatted and configured for use on a variety of devices and platforms.
Content Production Services – Corporate
Creating, developing and providing content for the use in corporate materials including, but not limited to corporate communications, videos, events, training and educational materials, magazines, journals, newspapers and newsletters.
Content Sale and Distribution
Managing, selling and/or distributing the rights to content (e.g. television series, film, publications) to commercial third parties (e.g. television channels, television networks, online streaming platforms, publishers) but not including sale/distribution/dissemination of content directly to the public. The content may
be created by the distributor itself, or by a third party.
Digital Media Library
An online library of media content (e.g. images, audiovisual content and music). Typically there is a subscription or license element, which may be with or without a fee.
Example: Getty Images
Event Management – Cultural, Theatrical and Artistic Events
Providing services to produce, promote, organize, manage, support and facilitate live events including, but not limited to theatrical, cultural, musical or artistic
shows, exhibitions, festivals or such other activities that promote arts and cultural development.
Graphic Design
reating, developing and providing design ideas with visual and textual content to
be used on various media platforms.
Image/Video Sharing Platform
An online visual discovery engine enabling users to upload, convert, store and play back video content, and share ideas, digital photos/videos, and posts.
Example: YouTube, Flikr, Pinterest, Dailymotion
Location Management Services
Providing location scouting and location management services for productions including, but not limited to finding and securing locations, obtaining permits and
coordinating logistics and transport at/for the location.
Marketing and Communications
Providing marketing and communication services, including but not limited to creating, developing and managing marketing material and strategies through
various marketing channels.
Media Consultancy Services
Providing expert advice, strategic advice and management consultancy services to the media industry.
Media Monitoring Services
Providing a service for monitoring media content (e.g. online, broadcast and print) and providing data, analysis and reporting of that content to third party clients.
These services typically include the systematic recording of the media content and monitoring of online consumer sources and social media. The material collected usually consists of any media output that makes reference to the client, its activities
and/or other selected criteria.
Media Related Strategic Planning
Providing investment opportunities for media related projects and joint ventures.
Media Research Services
Providing services for market research and studies (e.g. surveys, questionnaires, technical studies) relating to the media industry including, but not limited to
analyzing market trends, public opinions and consumer habits and behavior.
Media Technology Company
A company that focuses primarily on the development and manufacturing
of technology products, or providing technology as a service in the media sector. This category includes technology companies that specialize in web-based services such as search engines, mail services, photo/video storage, file hosting and cloud storage, cloud data services and cloud based data centers.
Examples: Samsung, Apple, Google, Microsoft, Yahoo, Bing, Salesforce
Media Training
Developing and providing media related training.
Music Production and Recording
Creating, developing and providing music composition, production and recording
services.
Music Streaming Platform
A digital platform, which provides streaming or downloads of audio content and other music related content. Typically there is a subscription element, which may be with or without a subscription fee.
Examples: Deezer, Spotify, Soundcloud
News Gathering Services
Providing services for gathering, providing and selling news items to third party news providers for onward distribution, reporting, broadcast or publication (but not
including sale/distribution/dissemination of content directly to the public).
News Representative Office
Representative office of an international news channel providing news to its
overseas headquarters.
Post-Production Services
Providing post-production services which include, but are not limited to, offline and online editing, editing suites, film/tape transfers, dubbing, subtitling, credits, closed captioning, computer-produced graphics, special effects (digital art), animation, developing and processing motion picture film and 3D formats including reproduction.
Pre-Production Services
Providing services to prepare for/plan a production which include, but are not limited to casting, film budgeting, screenwriting, script development and editing, set construction, location management services, shooting and production scheduling, storyboarding, inventory equipment lists, etc.
Production Company
A company primarily involved in all aspects of producing motion pictures, videos, television programs or television commercials. The company may also sell and/or distribute the rights in the content (or rights in other third party content) to commercial third parties e.g. television channels, television networks, online streaming platforms and publishers (but not sell/distribute/disseminate content
directly to the public).
Production Equipment Hire
Providing equipment (rental, lease and/or sale) to undertake content production and/or events and the maintenance and management of that equipment.
Rights Management – Music
A commercial entity providing services to represent the rights of music related talent, aggregating and licensing the intellectual property rights in musical compositions in accordance with UAE copyright and other relevant laws, decisions
and resolutions.
Rights Management – Publications and Content
A commercial entity providing services to acquire and license the intellectual property rights in publications and other content in accordance with UAE copyright
and other relevant laws, decisions and resolutions.
Set Design
Providing services for the creation, design and facilitation of stages and sets and the interior design of sets, stages and studios.
Social Networking Platform
An online platform used by individuals and/or businesses to build professional and/or social networks or professional and/or social connections.
Example: Facebook, LinkedIn, Instagram, Twitter
Software Development Services
Providing services for the development/installation/ modification of software including but not limited to designing the structure and content of and/or writing the computer code necessary to create and implement systems software (including updates and patches) and software applications (including updates and patches), databases and applications. Typically the services are provided to third parties but may also be the activity of the in-house software development arm of a technology
company.
Talent Management Services
Providing services to represent, source and manage talent for the creative, media
and entertainment industry.
Translation Services
Providing translation services including, but not limited to media related activities
such as translation of advertising, marketing, and branding material, digital and print content, scripts, and subtitling.
Video On Demand/Streaming Platform
A digital platform, which provides on demand/ streaming of audiovisual content. Typically there is a subscription element, which may be with or without a subscription fee.
Examples: Starzplay and Netflix
Web and App Design and Development Services
Providing services to third parties for interactive digital website and application solutions including, but not limited to the design and development of web
pages/applications and customizing of software.
Event Management – General
Providing services to produce, organize, promote, manage, support and facilitate events including, but not limited to conventions, conferences, meetings, business and trade shows (excluding cultural, theatrical, musical, artistic and sports events).
Production Services
Providing goods and services required to facilitate productions including, but not limited to, locations, permits and permissions, professional personnel, travel and transport arrangements, trailers, equipment, catering, etc.
Public Relations Services
Providing services to third parties, which include, but are not limited to advising on strategic communication processes that manage and maintain brand image and reputation and, which assist in the marketing of products or services.
Artificial Intelligence Developer
An entity which specializes in all aspects of Artificial Intelligence and machine learning research and
development.
Content Production – Gaming
Creating, developing and providing creative content for use in the gaming industry including, but not limited to animation, text, images, videos, infographics and 3D CGI for use on applications and digital platforms, and ensuring that the content is formatted and configured for use on a variety of devices and
platforms for use in video, mobile and/or computer games.
Data Management and Cyber Security Services
An entity offering data management and protection solutions to ensure that online and mobile games are compliant with relevant laws and that adequate cyber-security measures are in place.
E-sports Data & Analytics
An entity providing real-time statistics for E-sports, which collects, analyses and distills data (including channels, games, publishers, tournaments, teams, reports, brand impact, chat analytics) from E-sports competitions, Gaming Streaming Social Media Platforms using game API, streaming intelligence and artificial intelligence software.
Example: Pandascore, Stream Hatchet
E-sports League Operator
An entity that owns/operates or runs a recognized E-sports League.
E-sports Online Publication
Online publishing of a newspaper, periodical, journal, magazine and other online publishing activities specific to the E-sports and gaming genre.
Example: E-sports Observer
E-sports Organization
An entity, which owns and/or manages a professional E-Sports team or players.
E-sports Tournament Platform
Online platform, which facilitates and supports organizers of E-sports tournaments and offers turn-key solutions for testing, scaling, and operating E-sports competitions.
Example: Battlefy, star ladder, ESEA
Event Management – E-sports
An entity providing services to produce, promote, organize, manage, support and facilitate E-sports events, competitions, tournaments as well as gaming conferences, exhibitions, activations, conventions, business and trade shows.
Gaming Academy
An entity developing and providing specialized gaming related training for individuals in professions including, but not limited to Programmers, Video Game Designers, Animators, Developers, Professional
E-Sports Gamers, Referees, Coaches and Analysts.
Gaming Community Management
An entity offering gaming community management solutions for the gaming industry including, but not limited to social media and games forum monitoring, moderation and content approval, social media and
forum content creation and community and social media performance reports
Gaming Consultancy Services
An entity providing strategic, management and marketing/ PR/ branding consultancy services and providing expert advice to the gaming industry.
Gaming Development
An entity that creates and develops digital games (including video games, mobile games, PC) including but not limited to creating, designing and developing software for all aspects of video and mobile games
and implementing the creative content to ensure compatibility with video/mobile display.
Gaming Engine
A platform offering a software-development system solution, which enables the construction of video and mobile games for all platforms.
Examples: Unity
Gaming Equipment Manufacturer/Supplier
An entity that manufactures and/or sells gaming equipment and hardware, which may include, but not be limited to gaming devices, gaming device parts inventory and other related gaming equipment (e.g.
headphones, gaming seats, controllers) used in connection with all forms of console, PC or mobile gaming.
Gaming Industry Research Services
An entity providing services for market research, industry trends, studies (e.g. surveys, questionnaires, technical studies) relating to the gaming industry including, but not limited to analyzing market trends,
marketability of games, public opinions and consumer habits and behavior, game genre popularity, game publishers activities, gaming audience trends.
Gaming - Localization Services
An entity providing localization services (including, but not limited to language translation and general cultural accuracy) in respect of gaming content, advertising, marketing, and branding material for the
gaming industry.
Gaming Platform – Console/PC/Mobile
Platforms, which facilitate the publishing of video and digital games and allow individuals to access and
play via the platform.
Gaming Streaming Social Media Platform
Live streaming digital platform through which gaming videos and/or E-sports competitions are streamed and/or offering a gaming social media platform in which the gaming community can interact through chat systems
Example: Twitch
Gaming Studio
An entity that is involved in multiple aspects of the gaming industry including, but not limited to game development, content production, technology, distribution and publishing.
Example: Ubisoft
Gaming - Talent Management Services
An entity providing services to represent, source and manage talent specifically for the Gaming industry.
Gaming Venue
Dedicated gaming venues including, but not limited to arenas, stadiums, gaming cafés, which host E- sports competitions, offer E-sports training facilities and/or game-play facilities for the gaming
community.
Player Support Service Providers
An entity that offers player, support service solutions through multilingual, multichannel 24/7 customer support (e.g. email, live chat, phone support), in-game support. The entity aims to deliver a customer experience that results in enhanced player satisfaction and aims to improve player retention and it offers
expert knowledge of CRM and helpdesk systems.
Quality Assurance Specialist - Gaming
An entity offering all forms of quality assurance testing for the gaming industry including, but not limited to functional testing services, hardware certification testing, stress and load testing, user testing and
network performance testing.
Virtual Reality and Augmented Reality Service Provider / Developer
An entity, which is specialized in 360-videos, post-production, fully interactive VR experiences, VR
simulators, Augmented/ Virtual Reality development, 3D design/CGI/animations, sound design and production, on-site installations, as well as strategic consulting in respect of offering VR and AR solutions
to businesses.
Broadcasting a Radio Channel
Broadcasting a radio channel from the free zone to the public.
Broadcasting a Television Channel
Broadcasting a television channel from the free zone to the public on a free or
subscription basis.
Broadcasting Services
A company that provides a broad spectrum of broadcast related services including, but not limited to traditional broadcast services, playout services, media management services, content discovery platform services, electronic program guide services, encoding and editing for VOD/OTT platforms and interactive television services.
Examples: Redbee Media
Content Production – Audio Visual
Creating and developing all types of content including, but not limited to motion
pictures, videos, radio content, television series, advertisements and television commercials.
Content Production – Publications
Creating, developing and providing content for use or reproduction in publications
(e.g. books, magazines, journals, newspapers, other periodicals, newsletters).
IPTV Services
The provision of telecommunication services including “Internet Protocol Television” (IPTV) applications or services, which facilitate content distribution through digital platforms.
Online Publishing
Online publishing of digital books, magazines, newspapers, periodicals, journals and carrying out other online publishing activities.
Publishing Print Content - Books
Publishing print books and carrying out associated print publishing activities.
Publishing Print Content - newspapers, magazines, journals and periodicals
Publishing print magazines, newspapers, periodicals, journals and carrying out associated print publishing activities.
Radio Network/Channel Operator
A radio broadcaster that operates studios and/or facilities for the production and/or transmission of radio content to the public. The content can be either (i) one or
more in-house produced radio channels or (ii) a network combining in-house produced radio channels and third party radio channels.
Television Network/Channel Operator
A television broadcaster that operates studios and/or facilities for the production and/or transmission of television content to the public. The content can be either (i) one or more in-house produced channels or (ii) a network combining in-house produced channels and third party channels.
Examples: Sky News Arabia, Fox Network Channels, MBC, Abu Dhabi Media, OSN
COST CALCULATOR
Take the guesswork out with our easy-to-use Cost Calculator. Simply input your licensing requirements to get an accurate estimate in seconds.
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faqs
If you have any additional questions, feel free to send us an email at customersupport@cma.gov.ae
1
2
What are the permitted business activities?
For the list of business activities and their definitions you may visit the page related to the new business setup
3
Is it required to have an office?
Yes, it is a requirement to have an office in Creative Zone. Please check the type of offices available by visiting twofour54 website
4
Is it required to deposit the share capital to register the company?
The Share capital has to be deposited in the new company bank account.
5
How many directors the new company must have?
The new company must have at least two individual directors.
6
How can I apply to register a company?
You can submit your interest in setting up a company through this link https://www.cma.gov.ae/apply-for-business
1
How do I create an account?
You cannot create an account directly on the CMA website. If you wish to obtain a license from CMA, an account will be created for you as part of the licensing process. After you submit your application, CMA will create your account and provide you with the necessary login details. If you have any questions or need assistance during this process, feel free to reach out to our support team for help.
2
How do I reset my password?
To reset your password:
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Click on the "Forgot Password?" link on the login page.
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Enter your registered email address and follow the instructions sent to your email.
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If you do not receive the reset email within a few minutes, please check your spam or junk folder.
Still need help? Contact our support team for assistance
3
Can I update my email address or contact details?
Yes, you can update your email address and contact details. Simply follow these steps:
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Log in to your account on the Customer Portal.
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Navigate to the Settings page.
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Click the Edit button next to your contact information.
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Update your email address or other contact details as needed.
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Ensure you click Save to confirm your changes.
If you encounter any issues while updating your information, please contact our support team for assistance.
4
How do I delete my account?
Users are not able to delete their accounts directly. If you decide to cancel your business license, CMA will revoke your account access as part of the license cancellation process.
5
What should I do if my account is locked?
If your account is locked, don’t worry! You can easily get assistance through our customer support team. Here’s how:
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Email: For general inquiries or support requests, please email us at customersupport@cma.gov.ae. Our team will respond to your query as quickly as possible.
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Phone: For more urgent assistance, feel free to call us at [<insert phone number>]. Our support agents are available to help during business hours.
We are committed to offering timely and efficient support, so we can quickly help you regain access to your account and address any concerns you may have. Feel free to reach out via your preferred contact method.
1
I forgot my username or password. What should I do?
If you’ve forgotten your username or password, simply click on the ‘Forgot Username’ or ‘Forgot Password’ link on the login page. You’ll be prompted to enter your registered email address. Follow the instructions provided in the email to retrieve your username or reset your password.
If you do not receive the email or need additional assistance, please contact us on customersupport@cma.gov.ae. Our team is available to help you access your account promptly.
2
Why am I unable to log in?
If you’re unable to log in, please ensure that:
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You enter the correct username and password, taking care of any uppercase/lowercase characters.
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Your account is active and not temporarily locked due to multiple failed login attempts.
If the issue persists:
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Use the "Forgot Password" option to reset your password.
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Clear your browser cache and cookies or try accessing the website using a different browser.
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If none of these steps resolve the issue, contact our support team for assistance by providing your registered email ID or account details for quicker resolution.
3
How do I enable/disable two-factor authentication?
Two-factor authentication is a mandatory security feature on the CMA portal, and users cannot enable or disable it.
1
How do I navigate the customer portal?
To navigate the customer portal, start by logging in with your credentials on the Customer Portal Login Page. Once logged in, you can use the intuitive menu options to access various features such as managing your account, submitting or viewing support tickets, updating your personal or business information, tracking application statuses, and exploring additional services.
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Where can I find my transaction history or order details?
You can view your transaction history and order details by logging into your portal and navigating to the Service Requests tab. Here, you'll find a comprehensive list of all your past transactions and service requests. If you encounter any issues, feel free to contact our support team for assistance.
3
How do I access my invoices or receipts?
To access your invoices or receipts, follow these steps:
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Log in to your account on the Customer Portal.
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Navigate to the Finance Page from the Main Menu.
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On the Finance page, you will find a Dedicated Tab for both Invoices and Receipts.
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Click on the appropriate tab to view, download, or print your past invoices or receipts.
This section allows you to manage and track all your financial documents associated with your CMA account for easy reference.
4
How do I contact support?
You can easily reach our customer support team through multiple channels:
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Email: For general inquiries or support requests, please email us at customersupport@cma.gov.ae. Our team will respond to your query as quickly as possible.
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Phone: For more urgent assistance, feel free to call us at 02 - 412 1111. Our agents are available to help during business hours.
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Or you can click on the technical support button in your portal dashboard and provide us with the details and screenshot of the technical issue you are facing.
For your convenience, we strive to provide timely and efficient assistance, ensuring your needs are addressed promptly.
5
Can I customize the dashboard?
Customization options for the dashboard are not available. The dashboard is designed to provide a standardized and user-friendly interface to ensure that all users have access to the essential information in a consistent manner.
1
How do I track my order?
You can easily track your order through our system. Simply log in to your account and go to the Service Requests tab. From there, navigate to Pending Actions, where you’ll find the status and details of your request. For more specific updates or queries, feel free to contact our support team.
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How do I cancel or modify an order?
To cancel or modify an order, follow these simple steps:
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Visit the Home Page of the Creative Media Authority website.
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Navigate to the Open Requests section.
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Find and select the request you wish to modify or cancel.
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At the bottom of the page, you will see two options:
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Cancel Request: Click this button to cancel your order. Please note that cancellations are subject to the terms and conditions of the request.
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Edit Request: Use this option if you want to modify the details of your order. You can update the information before finalizing your changes.
If you encounter any issues while modifying or cancelling your order, please contact our support team for further assistance.
3
What payment methods are supported?
We support multiple convenient payment methods to make your transaction process seamless. These include:
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Pay Online: You can pay directly through our secure online portal using credit or debit cards.
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Wire Transfer: For larger payments or corporate transactions, we also accept payments via wire transfer. Please ensure that you provide the correct payment details for processing.
For any issues or questions related to payments, feel free to contact our support team for assistance.
4
Where can I find my billing and payment history?
To access your invoices or receipts, follow these steps:
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Log in to your account on the Customer Portal.
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Navigate to the Finance Page from the Main Menu.
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On the Finance page, you will find a dedicated tab for Receipts. This section will provide you with a detailed overview of all your past transactions, including billing and payment history.
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Click on the receipt to view, download, or print.
If you need further assistance or specific details regarding any transaction, please feel free to contact our support team.
1
Is my personal information secure?
Yes, your personal information is secure. We use advanced encryption and security measures to protect your data and ensure it is handled safely and in compliance with privacy regulations.
2
How do I report suspicious activity on my account?
If you notice any suspicious activity on your account, please contact our Customer Support team immediately. You can reach us by calling our dedicated support hotline or by dropping us an email. For resolution, be sure to provide as much detail as possible, such as the nature of the suspicious activity, the time it occurred, and any relevant information. Our team will investigate the matter promptly and take appropriate action to secure your account.
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What is your privacy policy?
Please refer to the privacy policy on the website
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The portal is not working. What should I do?
If the portal isn't working, try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue persists, please contact our support team for assistance.
2
Why am I seeing an error message?
An error message may appear due to incorrect login credentials, missing information, or a system issue. Please check your details and try again. If the issue persists, contact support for assistance.
3
How can I resolve loading or connectivity issues?
If you're experiencing loading or connectivity issues, here are a few steps you can try:
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Refresh the Page
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Clear Your Browser Cache
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Check Your Internet Connection
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Update Your Browser
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Disable Browser Extensions
If the issue persists after trying these steps, please contact our support team for further assistance. We are here to help ensure your experience is smooth.
1
What services are available on the portal?
The CMA Portal offers the following services for your convenience:
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License Renewal: Easily renew your business licenses through the portal without the need for in-person visits.
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Support Services for License (Amendments, Cancellations): Manage your license status with options to amend or cancel licenses as needed.
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What features are available on the portal?
The CMA Portal offers a variety of features designed to streamline your business operations and ensure you have all necessary information in one place:
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Company Information at One Place: View all your business details in a single, organized location.
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Download All Company and Personal Documents: Access and download essential documents for your business and personal use.
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Expired Documents Update: Easily update expired documents, ensuring compliance with the latest regulations.
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Extracts in a Few Clicks: Quickly generate company extracts with minimal effort.
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All Notifications in One Place: Stay up to date with all important notifications in your dashboard.
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Financial Information and Invoices Available: Manage and review your financial documents and invoices conveniently from the portal.
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Knowledge Centre and FAQs: Access a comprehensive knowledge centre with FAQs and helpful resources to guide you through various processes.
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CMA Announcements: Stay informed about the latest announcements and updates from CMA directly on the portal.
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Request History: Keep track of all your past requests and submissions through your request history.
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Pending Actions: Easily view and manage pending actions or tasks that require your attention.
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Profile Customization: Update your profile details such as password, profile picture, email, and mobile number. You can also log out when finished.
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License Preview and Download: Preview and download your business licenses whenever needed.
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How can I apply to additional services?
Once you obtain a license from the CMA, you will automatically be eligible for various additional services related to your business. Log in to your CMA portal account and explore the available services. Our customer support team can guide you through the process if you need assistance.
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Can I integrate the portal with other systems?
Our portal does not support integration with third-party systems. All processes and functions within the portal are designed to work independently to ensure seamless operation.
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How do I manage notification settings?
The CMA Portal automatically manages the notification settings; users cannot modify or customize them. Notifications are sent based on your interactions with the platform, such as application updates, reminders, or document requests.
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Why am I not receiving email updates?
If you're not receiving email updates, here are a few steps to troubleshoot:
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Check your spam or junk folder: Sometimes email providers mistakenly categorize important emails as spam. If you find our emails there, mark them as ‘Not Spam’ to ensure future communications reach your inbox.
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Verify your email preferences: Make sure your email preferences are correctly set within your account. You can check the settings to ensure you’re subscribed to the notifications you want to receive.
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Confirm your email address is correct: Ensure your email address is up to date in your profile. An outdated or incorrect address may prevent us from sending updates to you.
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Contact support: If the issue persists after these checks, please contact our support team. We're happy to help resolve any issues and ensure you receive the updates you need.
This should ensure you're staying informed without missing important notifications!
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How do I subscribe or unsubscribe from newsletters?
You can unsubscribe from newsletters anytime by clicking the "Unsubscribe" link at the bottom of any newsletter email.
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What are the system requirements for accessing the portal?
To access the portal, use a modern web browser (Chrome, Firefox, Safari, or Edge) with the latest version. A stable internet connection is also required for optimal performance.
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Can I use the portal on mobile devices?
Yes, the portal is mobile-friendly and can be accessed on smartphones and tablets, allowing you to manage your account and tasks easily on the go.
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Are there any browser compatibility requirements?
For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge. Older browser versions may not support all portal features.
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How do I update my preferences?
Please get in touch with our support team for assistance.
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Are there any terms of service?
Please refer to the Terms & Conditions sections.