Creative Media Authority Creative Media Authority
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Unlock Your Freelance Potential with Ease!

Simplify the process of securing your Freelancer License with our tailored services, empowering you to work on your terms

Creative Media Authority Creative Media Authority
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Empower Your Creativity in the Media Industry!

Get your Media Freelancer License today and unlock opportunities to create, innovate, and thrive in the dynamic world of media."

Our Benefits

Creative Media Authority is committed to the continued development of the creative media industries in Abu Dhabi. Start Your Freelance Journey with Creative Media Authority and enjoy exclusive benefits and advantages that will help with your Freelancer Journey

Start as a freelancer with Creative Media Authority

Benefit from fully waived licence and registration fees for the first two years.

Be part of a growing community

700+ Successful Media Companies & 1000+ Experienced Freelance Talent

Complete licensing process online

Dedicated team to support you with your licensing & Onboarding needs

Our Process

Estimated timeline to get your license is within 3 working days (not including visa issuance)

1

Creative Media Authority

Application

Apply online and submit initial information

2

Creative Media Authority

Portal Access

Our Team Will Get In Touch With You And Give You Access To The Portal

3

Creative Media Authority

Submit Documents

Upload your documents

4

Creative Media Authority

Payment

Pay the Fees ( License fee waived off for first 2 years)

5

Creative Media Authority

Licensing

Get your license within 3 working days (not including visa issuance)

Our Licence Packages

Set Up Your Company

Creative Media Authority

3500

Full amount is Discounted

(License and Registration Fees fully waived off for first 2 years)

Freelance Package ( 12 months)

Work on your own as a freelancer, a sole practitioner, or an independent contractor within the media, production, and entertainment industries in the UAE

  • Creative Media Authority

    2 years waived license fees

  • Creative Media Authority

    Complete process online

  • Creative Media Authority

    Flexibility to work as an independent contractor

Creative Media Authority

1750

Full amount is Discounted

(License and Registration Fees fully waived off for first 2 years)

Freelance Package ( 6 months)

Work on your own as a freelancer, a sole practitioner, or an independent contractor within the media, production, and entertainment industries in the UAE

  • Creative Media Authority

    2 years waived license fees

  • Creative Media Authority

    Complete process online

  • Creative Media Authority

    Flexibility to work as an independent contractor

Supported Business Activites

  • GENERAL (88)

  • GAMING (33)

Actor

An individual that acts by portraying a character in a performance (e.g. film, TV, theatre, commercial or event) as a profession.

Acting coach

An individual who is a qualified teacher specializing in training performers (film, television and/or theatre)to improve their performances/skills and prepare for auditions (including a voice/speech/dialect specialist coach).

Animator

An individual skilled in creating images and/or animation for television, motion pictures, video games and / or other animation design.

Archive producer

An individual who works with producers and editors on segments of programmes to determine archival needs and help shape story narrative from development onwards. Experienced in negotiating deals with archive suppliers and organizing and managing large archive projects.

Artist

An individual specialized in one of the visual or fine arts such as painting, sculpting and/or singing and / or dancing as a profession.

Art Director

An individual that works with studios and executive producers to create the overall visual appearance and "look" of a production.

Assistant / Associate Producer

An individual that reports to the producer and assists with script development, artist relations, finding participants, and general production logistics.

Assistant Director

An individual responsible for tracking daily progress against the production schedule; arranging logistics;preparing daily call sheets; checking cast and crew; and maintaining order on the set.

Brand Consultant

An individual that creates and designs brand strategies, brands and identities for companies and products.

Broadcast Engineer

An individual that works with hardware and broadcast systems that are used across television, radio and new media.

Broadcast Graphics Designer

An individual skilled and experienced in designing 2D and 3D broadcast graphics.

Boom operator

An individual responsible for capturing sound during each take by ensuring accurate microphone placement and suspending a boom mic above the shot with a boom pole.

Casting Director

An individual that supervises the casting of dramatic productions including, but not limited to: locating talent; coordinating casting calls/auditions; selecting actors for roles; and liaising with directors/producers in respect of all casting decisions.

Camera Assistant

An individual who is skilled and experienced in assisting the camera operator in productions, either studio based or location based.

Camera Operator

An individual skilled and experienced in operating video cameras for productions, either studio based or location based. Specialisms can include Crane Operator and Steadicam Operator.

Choreographer

An individual who composes the sequence of steps and moves for a performance of dance as a profession.

Colorist

An individual who contributes to the mood, look and feel of a film/program by defining its colours. The individual creates looks in collaboration with the director, DOP and production operatives and applies them by using the appropriate tools in color grading. The individual must be a specialist in colour design and manipulation of motion pictures in post-production.

Composer

An individual that composes original music.

Concept Designer

An individual that assists the designers in conceptualizing ideas for the construction of props, scenery, costumes, and visual effects elements.

Copywriter

An individual responsible for preparing the words, slogans and/or script to promote products, companies and individuals and/or to be used in advertising and other promotional materials.

Costume Designer

An individual responsible for researching and designing the costumes and accessories for the actors and actresses and overseeing the making, fitting, acquisition and rental of all wardrobe items.

Creative Director

An individual skilled in multiple creative disciplines that is responsible for bringing together all of thecreative ideas and concepts for the production and managing the creative team.

Digital imaging technician

An individual in the camera department that is skilled in digital camera settings, systemization, signal integrity and image manipulation to ensure the highest digital quality of images in a production.

Director

An individual responsible for the creative decisions of a production. All technical heads of department report to the director.

Director of Photography

An individual that works closely with the director in translating the screenplay into moving images. Orchestrates the lighting, framing and shooting of the production and is ultimately responsible for all production photography.

Editor: Audio/Video

An individual skilled and experienced in audio/video editing.

Editor: Publishing

An individual experienced in providing, developing and amending the content of professional writing(such as newspapers, magazines, novels) from all genres prior to their final publication.

Event Manager

An individual experienced in planning and executing events, taking responsibility for the creative, technical and logistical elements. This includes, but is not limited to overall event design, brand building, marketing and communication strategy, audio-visual production, scriptwriting, logistics, budgeting, negotiation and client service.

Executive Producer

An individual hired by a broadcaster, studio or production company to help manage every aspect of production. The executive producer is the highest level of producer on a show. In television, this individual can be the series creator.

Floor Manager

An individual skilled and experienced in managing studio shooting floors, maintaining the smooth operation of production and being the link between the director in the gallery and talent on set.

Focus puller

An individual responsible for maintaining the camera lens’ focus and ensuring a sharp image.

Foley Artist

An individual who re-creates sounds for film, video, and other media in post-production to enhance audio quality.

Gaffer

An individual skilled and experienced as chief electrician on a shoot, responsible for all lighting equipment.

Gallery Operator

An individual skilled and experienced in the operation of CG equipment, VT machines, and/or autocue and video prompting from the production control room.

Graphic Designer

An individual experienced with particular design programs such as Quark Xpress, FreeHand, Illustrator, Photoshop, 3D Studio, Acrobat, Director, Dreamweaver, HTML/FLASH, and has a solid understanding of digital advertising.

Grip

An individual skilled and experienced in setting up a camera dolly, laying dolly tracks and moving the camera along the track.

Hairdresser

An individual skilled and experienced in hairdressing for productions.

Journalist

An individual skilled in collecting and publishing information on various subjects including, but not limitedto current affairs, events, people, industry ongoings and trends.

Lighting Assistant

An individual skilled and experienced in assisting the lighting operator with studio and/or location lighting setup and operation for productions.

Lighting Operator

An individual skilled and experienced in studio and/or location lighting setup and operation for productions.

Line Producer

An individual responsible for managing the budget of a film production. They may manage the day to day physical aspects of the film production.

Location Assistant

An individual responsible for assisting the location manager and is on-set before, during, and after the filming process. General responsibilities include, but are not limited to arriving first at the location to allow the set dressers onto the set; maintaining the cleanliness of the location areas during filming and fielding complaints from neighbors.

Location Manager

An individual responsible for finding and securing locations to be used for the production and coordinating the logistics, permits and costs involved.

Make-up Artist

An individual skilled and experienced in make- up for productions and events. Specialisms include special effects make-up/prosthetics and HD make-up.

Media Consultant

An individual skilled in advising clients on developing their media business and delivers media training.

Media Management Operator

An individual responsible for technical issues relating to delivery systems as well as editorial requirements on a production.

Music Director

An individual responsible for the musical aspects of a performance or production including, but not limited to supervising and directing the music selected for a film, television series or other production.

Musician

An individual who plays a musical instrument as a profession.

Photographer

An individual who combines artistic talent and technical skill to produce professional photographs.

Post Production Sound Editor

An individual skilled and experienced in production sound mixing (using systems such as ProTools) and voiceover recording.

Post Production Supervisor

An individual responsible for the post- production process, during which they maintain clarity of information and good channels of communication between the Producer, Editor, Supervising Sound Editor, the Facilities’ Companies and the Production Accountant.

PR & Communication / Marketing Consultant

An individual who is a communications specialist who works as an intermediary between the public and an organization or business. The organization is dependent on the public relations consultant to effectively disseminate and communicate its mission, policies and goals to the public. Additionally, public relations consultants inform a business of the public's worries and expectations to help the business maintain a positive relationship with the public.

Presenter / Commentator

An individual responsible for introducing, hosting and providing commentary for programs and interviewing guests via all forms of media.

Producer

An individual responsible for all aspects of the production, ranging from its creative development(including the appointment of the director) through to managing its budget. He/she is ultimately responsible for the management of all staff. Also includes games producers.

Production Accountant

An individual responsible for keeping track of all financial costs and transactions incurred in a production. Works closely with the project manager in preparing preliminary budgets and monitors the budgetary status of the production. Generates a "hot cost" report that outlines where an episode is financially on a daily basis.

Production Assistant

An individual who acts as an assistant to the director including but not limited to marking up camera scripts; controlling timings of the production; logging good and bad takes, calling shots (in drama and music production). Also acts as the point of contact with channel presenters in live shows.

Production chaperone

An individual qualified to work with children and is responsible for the care of children during production including on set and during travel between shooting locations.

Production Coordinator

An individual who EITHER reports to the project manager, and is responsible for supervising administration and the finances OR acts as a liaison between the production office and the set/production crew – they are responsible for setting up the production and writer offices and the technical details relating to a production and making all first contacts for dates, locations, and fees.

Production Designer

An individual who works closely with producers and the director to determine how they see the production, and by choice of colours, textures, and materials determines the overall "look" and contributes to the emotional tone of the production. Supervises the search of locations, designs sets, andoversees the drawing up of blue prints and the building and dressing of all sets.

Production Engineer

An individual skilled and experienced in the operation and maintenance of studios and gallery technical equipment.

Production Interpreter / Translator

An Individual who is skilled and experienced in language interpretation, especially one who translates speech orally or into sign language.

Production Manager

An individual who coordinates and supervises all administrative, financial, and technical details of a production, assists the producer in hiring the technical crew and making all first contacts for dates, locations, and fees. During production, the production manager approves changes in scheduling and thebudget and act as an intermediary between the producer/management and the crew.

Production safety manager

An individual responsible for ensuring that the production meets the relevant health and safety standards, which may be updated from time to time.

Production Sound Assistant

An individual skilled and experienced in assisting the sound engineer with studio and/or location sound recording setup and operation for productions.

Production Sound Engineer

An individual skilled and experienced in studio and/or location sound recording setup and operation for productions.

Production Transport Assistant

An individual who assists the transport captain with any requirements.

Production Transport Manager

An individual who manages the use of the support vehicles, as well as the trucks and vans used to transport equipment.

Re-recording Mixer / Dubbing Mixer

An individual who balances the sounds prepared by the dialogue, music and effects editors.

Researcher

An individual who provides support to the producer and production team by suggesting ideas for programs; sources contacts and contributors; and collects, verifies and prepares information for film andtelevision productions. Also assists with organizing, planning and researching the program. Also includes games researcher.

Screenwriter / Scriptwriter

An individual responsible for researching the story, developing the narrative, writing the screenplay, and delivering it, in the required format, to the Producers.

Set Designer

An individual responsible for the designing of sets for studio productions.

Set Rigger

An individual responsible for the construction / rigging of production studio sets.

Social Media Specialist

An individual who builds and executes social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Generates edits, publishes andshares daily content that builds meaningful connections and encourages community members to take action. Sets up and optimizes company pages within each platform to increase the visibility of a company’s social content.

Software Developer

An individual skilled and experienced in researching, designing, implementing and managing software programs (i.e. web or mobile platforms); identifying areas for modification in existing programs and subsequently developing these modification; and project managing software development including, but not limited to version control, adherence to timelines and meeting milestones.

Sound designer

An individual responsible for providing any required sounds to accompany screen action. They work closely with the production mixer, sound supervisor, the editor, and the director to create original sound elements.

Special Effects Technician

An individual that assists with creating special effects for a production.

Stunt Performer

An individual responsible for performing and/or choreographing the stunt scenes in a production.

Technical Director

An individual responsible for putting into action the commands of the director. Operates a switcher upon which he/she selects which camera or tape source will be seen at any given time. The technical director is also the head of the technical crew. They relay information to the crew such as meal breaks and represent the crew’s needs on a variety of matters for the production. Works closely with the crew to ensure a high-quality response to a producer or director’s needs.

Transmissions Operator

An individual who develops and ensures a smooth delivery of services/feeds/streams and operates the live occasional broadcast environment including, but not limited to tape/server recordings, switching feeds, satellite/fibre downlinks and satellite and fibre bookings.

Production Stylist

An individual skilled and experienced in contemporary and period styling for productions.

Vision Mixer

An individual skilled and experienced in mixing cameras in the Gallery for studio or outside broadcast productions.

Videographer

An individual who combines artistic talent and technical skill to produce professional videos.

Voiceover Artist

An individual whose voice will be used to create a voiceover.

Wardrobe Stylist

An individual who selects the clothing for published editorial features, print or television advertising campaigns, music videos, concert performances, and any public appearances made by celebrities, modelsor other public figures.

Wardrobe/costume assistant

An individual responsible for finding, making and looking after clothes and costumes used in theatre, film and television productions working under the direction of a Wardrobe Stylist and/or Costume Designer.

Web and App Designer

An individual skilled and experienced in designing and creating all features of a website and / or application.

Web and App Developer

An individual skilled as a programmer or software developer who specializes in, or is specifically engaged in, the development of websites and/or applications and/or gaming software

Writer

An individual who is a professional writer and composes all types of literature and other written works for publication

Art Director - Gaming

An individual who is an experienced senior artistic director, ultimately responsible for the aesthetics of the finished game. This person supervises teams of artists, animators, and designers.

Creative Director - Gaming

An individual responsible for the overall vision of the gaming product, which includes gameplay, visual style, story, audio assets, cinematics, and marketing materials. Experienced and knowledgeable regarding the gaming industry market and uses this knowledge to conceptualize games.

Data Analyst – Gaming

An individual responsible for providing and developing new insights and analyses that inform decisions and helps ensure that gamers continue to enjoy playing a particular game; coordinating and analyzing the efficiency of particular game events and/or game features; producing financial reports data; creating specific reports about new game content profitability; acting as a hub between the gaming industry’s customer support, community management and the production teams etc..

E-Sports Shoutcaster

An individual responsible for introducing, hosting and providing commentary (including play-in-play commentary) for E-Sports competitions.

Event Manager – E-sports

An individual who plans and executes the event, taking responsibility for the creative, technical and logistical elements of E-sports competitions, tournaments and/or gaming industry events. This includes overall event design, brand building, marketing and communication strategy, audio-visual production, scriptwriting, logistics, budgeting, negotiation and client service.

Game Designer

An individual skilled in creating the system of the game, the vision of the game including producing documents to explain game flow/functionality/design.

Game Engine Developer

An individual who is an experienced software developer and who specializes in, or is specifically engaged in, the development of gaming software and software development environments for building video games.

Game Journalist

An individual who is a journalist specializing in reporting, discussing, reviewing of video games, e-sports news, industry news.

Game Programmer

An individual who is an experienced programmer and who specializes in developing codebases for video games or related software, which may include gameplay, audio, physics, artificial intelligence, graphics, or any other single area required to make a video game function

Gaming - Voiceover Artist

An individual whose voice will be used to create a voiceover or sound effects for video- games.

Gaming Artist

An individual skilled in creating artistic aspects for video games/mobile games including, but not limited to animation and characters in 2D and 3D for video games; visual effects; in-game rendered cinematics; and/or other animation design for the gaming industry.

Gaming Community Manager

An individual responsible for managing and supporting the community of a particular game, E-sport, tournament provider or other area of gaming.

Gaming Industry Consultant

An individual consultant who advises clients on developing their media strategies, media plans, marketing objectives with specific expertise in the gaming industry

Gaming Localization Specialist

An individual experienced in localizing (including translation, cultural alterations etc.) video games.

Gaming Script Writer

An individual responsible for researching the story, developing the narrative, explaining the environments, characters, details of different scenes, event triggers etc. and delivering it in the requireddigital format.

Marketing & Branding Consultant - Gaming

An individual who consults on, creates and designs creative ideas to promote, build and revitalize brands and products for the gaming industry.

Marketing Artist

An individual skilled as a graphic designer who creates and arranges images to communicate a message, including logo design, 3D design, product decoration, packaging, signs, identities etc.

Online Programmer

An individual responsible for providing and developing new insights and analyses that inform decisions and helps ensure that gamers continue to enjoy playing a particular game; coordinating and analyzing the efficiency of particular game events and/or game features; producing financial reports data; creating specific reports about new game content profitability; acting as a hub between the gaming industry’s customer support, community management and the production teams etc..

Professional E-sports Agent

An individual responsible for handling branding, contract negotiations and sponsorship deals for professional E-sports Gamers or E-sports teams.

Professional E-sports Analyst

An individual who is an expert in analyzing game information and statistics for a particular team, tournament provider, broadcaster or game developer.

Professional E-Sports Coach

An individual who is a professional training coach for E-sports gamers and who generates strategies, analyses strengths and weaknesses, and communicate this to the players in order to develop gaming skills.

Professional E-Sports Gamer

An individual who plays competitively against others in a game on a computer, console, or other device either individually or as part of an official E-Sports team and/or who is sponsored or endorsed by a company or recognized Game Studio, Engine Developer (or equivalent) and/or who receives recurring/regular payment from a Game Streaming Social Media Platform.

Professional E-Sports Observer

An individual who controls the in-game camera for E-sports broadcasts, including, but not limited to identifying key plays, highlighting key aspects of the match, and replays for highlight reels

Professional E-sports Referee/Admin

An individual who monitors players during official E-sports competitions including, but not limited to recording the outcome of matches; ensuring players adhere to the rules; and distributing penalties if rules are broken.

Social Media Influencer - Gaming

An individual user on social media who has established credibility in the gaming industry through sponsorship, partnership, endorsement and/or who receives recurring/regular payment for posts and/or who has a large volume of followers and views of their content.

Video Game Associate Producer

An individual who reports to the Video Game Producer and assists with all aspects of video game production as required by the Video Game Producer.

Video Game Composer

An individual who composes music and does the sequencing, orchestrating and mixing for video games.

Video Game Producer

An individual responsible for all aspects of video game production, ranging from assembling and managing a team of designers/artists/programmers to creative development as well as managing budgets. He/she is ultimately responsible for the management of all staff for the project

VR/AR Specialist

An individual who is experienced in the development and implementation of virtual reality and augmented reality technology

VR/AR Artist

An individual who is experienced in the production of VR/AR creative design, artwork and content.

VR/AR Programmer

An individual programmer who specializes in developing VR/AR and related software, which may include audio, physics and any other single area required to enable VR or AR functionality

Gaming Production Service Providers

An entity providing goods and services to assist all of the needs of companies involved in the Gaming industry including, but not limited to audio development, audio localization, casting and talent management services, tool development, co-development, remastering, sound design and music, voice recording and video facial capture, asset integration, pre-production and script adaptation, post- production, mastering and mixing, functional testing services, hardware certification testing, user experience testing, quality assurance and player support services. Example: Keyword Studios

Gaming Publisher

An entity that holds the publishing rights (and may also hold other intellectual property rights) to one or more video and/or mobile games. The games may have been developed internally by the publisher or externally by a gaming developer.

COST CALCULATOR

Take the guesswork out with our easy-to-use Cost Calculator. Simply input your licensing requirements to get an accurate estimate in seconds.

1

License Duration

2

Summary

License Duration

Please note that the first three activities are offered free of charge as part of our introductory offer.
License Duration
Activities ()

Cost of the License

initial cost is waived off for the first 2 years

AED

Cost of extra activities

AED

Additional Cost (TF54)
NORMAL *
URGENT *
1 Year Residency Visa
3,433.50
4,641
1 Year Emirates ID
189
-
2 Year Residency Visa
3,538.50
-
2 Year Emirates ID
315
4,746
Health Insurance
Cost will be based on the policy you select (prices start at AED 1,200 approx. (+ AED 315 service charge)
*Refers to the processing time for each of the visa steps. Normal = 10 working days and Urgent = 5 working days. Please note that time can vary depending on immigration processing which is not within our control. Prices are in UAE Dirham and are inclusive of 5% VAT.

faqs

If you have any additional questions, feel free to send us an email at customersupport@cma.gov.ae

1

Do I need to have a residency visa with Creative Media Authority to become a freelancer?

To fulfil our licensing requirements your residency visa must be sponsored by the Creative Media Authority when you become a freelancer, although this is not applicable to GCC Nationals

2

Will Creative media authority guarantee a job for me?

With over 500 licensed partners and stakeholder entities there a number of exciting opportunities in which our freelancers can take part; it is a community with events and networking opportunities

3

Can I sponsor my family?

We have a dedicated customer care team who can assist you providing information about the eligibility of sponsoring your family once you are a registered as freelancer.

4

Can I open a bank account?

You can open a personal bank account, we have a dedicated customer care team to assist you with initiating this process; you may be required to submit a contract or proof of upcoming work for a period of at least three (3) months alongside other bank required supporting documentation.

5

Will I be able to work from Dubai?

You are licensed by the Creative Media Authority in Abu Dhabi, to conduct work from within the zone with registered partner companies Only .

6

Can I Hire any employees?

No, you can’t hire any employees with your Freelancer license.

1

How do I create an account?

You cannot create an account directly on the CMA website. If you wish to obtain a license from CMA, an account will be created for you as part of the licensing process. After you submit your application, CMA will create your account and provide you with the necessary login details. If you have any questions or need assistance during this process, feel free to reach out to our support team for help.

2

How do I reset my password?

To reset your password:

  1. Click on the "Forgot Password?" link on the login page.

  2. Enter your registered email address and follow the instructions sent to your email.

  3. If you do not receive the reset email within a few minutes, please check your spam or junk folder.

Still need help? Contact our support team for assistance

3

Can I update my email address or contact details?

Yes, you can update your email address and contact details. Simply follow these steps:

  1. Log in to your account on the Customer Portal.

  2. Navigate to the Settings page.

  3. Click the Edit button next to your contact information.

  4. Update your email address or other contact details as needed.

  5. Ensure you click Save to confirm your changes.

If you encounter any issues while updating your information, please contact our support team for assistance.

4

How do I delete my account?

Users are not able to delete their accounts directly. If you decide to cancel your business license, CMA will revoke your account access as part of the license cancellation process.

5

What should I do if my account is locked?

If your account is locked, don’t worry! You can easily get assistance through our customer support team. Here’s how:

  1. Email: For general inquiries or support requests, please email us at customersupport@cma.gov.ae. Our team will respond to your query as quickly as possible.

  2. Phone: For more urgent assistance, feel free to call us at [<insert phone number>]. Our support agents are available to help during business hours.

We are committed to offering timely and efficient support, so we can quickly help you regain access to your account and address any concerns you may have. Feel free to reach out via your preferred contact method.

1

I forgot my username or password. What should I do?

If you’ve forgotten your username or password, simply click on the ‘Forgot Username’ or ‘Forgot Password’ link on the login page. You’ll be prompted to enter your registered email address. Follow the instructions provided in the email to retrieve your username or reset your password.

If you do not receive the email or need additional assistance, please contact us on customersupport@cma.gov.ae. Our team is available to help you access your account promptly.

2

Why am I unable to log in?

If you’re unable to log in, please ensure that:

  1. You enter the correct username and password, taking care of any uppercase/lowercase characters.

  2. Your account is active and not temporarily locked due to multiple failed login attempts.

If the issue persists:

  1. Use the "Forgot Password" option to reset your password.

  2. Clear your browser cache and cookies or try accessing the website using a different browser.

  3. If none of these steps resolve the issue, contact our support team for assistance by providing your registered email ID or account details for quicker resolution.

3

How do I enable/disable two-factor authentication?

Two-factor authentication is a mandatory security feature on the CMA portal, and users cannot enable or disable it.

1

How do I navigate the customer portal?

To navigate the customer portal, start by logging in with your credentials on the Customer Portal Login Page. Once logged in, you can use the intuitive menu options to access various features such as managing your account, submitting or viewing support tickets, updating your personal or business information, tracking application statuses, and exploring additional services.

2

Where can I find my transaction history or order details?

You can view your transaction history and order details by logging into your portal and navigating to the Service Requests tab. Here, you'll find a comprehensive list of all your past transactions and service requests. If you encounter any issues, feel free to contact our support team for assistance.

3

How do I access my invoices or receipts?

To access your invoices or receipts, follow these steps:

  1. Log in to your account on the Customer Portal.

  2. Navigate to the Finance Page from the Main Menu.

  3. On the Finance page, you will find a Dedicated Tab for both Invoices and Receipts.

  4. Click on the appropriate tab to view, download, or print your past invoices or receipts.

This section allows you to manage and track all your financial documents associated with your CMA account for easy reference.

4

How do I contact support?

You can easily reach our customer support team through multiple channels:

  1. Email: For general inquiries or support requests, please email us at customersupport@cma.gov.ae. Our team will respond to your query as quickly as possible.

  2. Phone: For more urgent assistance, feel free to call us at 02 - 412 1111. Our agents are available to help during business hours.

  3. Or you can click on the technical support button in your portal dashboard and provide us with the details and screenshot of the technical issue you are facing.

For your convenience, we strive to provide timely and efficient assistance, ensuring your needs are addressed promptly.

5

Can I customize the dashboard?

Customization options for the dashboard are not available. The dashboard is designed to provide a standardized and user-friendly interface to ensure that all users have access to the essential information in a consistent manner.

1

How do I track my order?

You can easily track your order through our system. Simply log in to your account and go to the Service Requests tab. From there, navigate to Pending Actions, where you’ll find the status and details of your request. For more specific updates or queries, feel free to contact our support team.

2

How do I cancel or modify an order?

To cancel or modify an order, follow these simple steps:

  1. Visit the Home Page of the Creative Media Authority website.

  2. Navigate to the Open Requests section.

  3. Find and select the request you wish to modify or cancel.

  4. At the bottom of the page, you will see two options:

  1. Cancel Request: Click this button to cancel your order. Please note that cancellations are subject to the terms and conditions of the request.

  2. Edit Request: Use this option if you want to modify the details of your order. You can update the information before finalizing your changes.

If you encounter any issues while modifying or cancelling your order, please contact our support team for further assistance.

3

What payment methods are supported?

We support multiple convenient payment methods to make your transaction process seamless. These include:

  1. Pay Online: You can pay directly through our secure online portal using credit or debit cards.

  2. Wire Transfer: For larger payments or corporate transactions, we also accept payments via wire transfer. Please ensure that you provide the correct payment details for processing.

For any issues or questions related to payments, feel free to contact our support team for assistance.

4

Where can I find my billing and payment history?

To access your invoices or receipts, follow these steps:

  1. Log in to your account on the Customer Portal.

  2. Navigate to the Finance Page from the Main Menu.

  3. On the Finance page, you will find a dedicated tab for Receipts. This section will provide you with a detailed overview of all your past transactions, including billing and payment history.

  4. Click on the receipt to view, download, or print.

If you need further assistance or specific details regarding any transaction, please feel free to contact our support team.

1

Is my personal information secure?

Yes, your personal information is secure. We use advanced encryption and security measures to protect your data and ensure it is handled safely and in compliance with privacy regulations.

2

How do I report suspicious activity on my account?

If you notice any suspicious activity on your account, please contact our Customer Support team immediately. You can reach us by calling our dedicated support hotline or by dropping us an email. For resolution, be sure to provide as much detail as possible, such as the nature of the suspicious activity, the time it occurred, and any relevant information. Our team will investigate the matter promptly and take appropriate action to secure your account.

3

What is your privacy policy?

Please refer to the privacy policy on the website

1

The portal is not working. What should I do?

If the portal isn't working, try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue persists, please contact our support team for assistance.

2

Why am I seeing an error message?

An error message may appear due to incorrect login credentials, missing information, or a system issue. Please check your details and try again. If the issue persists, contact support for assistance.

3

How can I resolve loading or connectivity issues?

If you're experiencing loading or connectivity issues, here are a few steps you can try:

  1. Refresh the Page

  2. Clear Your Browser Cache

  3. Check Your Internet Connection

  4. Update Your Browser

  5. Disable Browser Extensions

If the issue persists after trying these steps, please contact our support team for further assistance. We are here to help ensure your experience is smooth.

1

What services are available on the portal?

The CMA Portal offers the following services for your convenience:

  1. License Renewal: Easily renew your business licenses through the portal without the need for in-person visits.

  2. Support Services for License (Amendments, Cancellations): Manage your license status with options to amend or cancel licenses as needed.

2

What features are available on the portal?

The CMA Portal offers a variety of features designed to streamline your business operations and ensure you have all necessary information in one place:

  1. Company Information at One Place: View all your business details in a single, organized location.

  2. Download All Company and Personal Documents: Access and download essential documents for your business and personal use.

  3. Expired Documents Update: Easily update expired documents, ensuring compliance with the latest regulations.

  4. Extracts in a Few Clicks: Quickly generate company extracts with minimal effort.

  5. All Notifications in One Place: Stay up to date with all important notifications in your dashboard.

  6. Financial Information and Invoices Available: Manage and review your financial documents and invoices conveniently from the portal.

  7. Knowledge Centre and FAQs: Access a comprehensive knowledge centre with FAQs and helpful resources to guide you through various processes.

  8. CMA Announcements: Stay informed about the latest announcements and updates from CMA directly on the portal.

  9. Request History: Keep track of all your past requests and submissions through your request history.

  10. Pending Actions: Easily view and manage pending actions or tasks that require your attention.

  11. Profile Customization: Update your profile details such as password, profile picture, email, and mobile number. You can also log out when finished.

  12. License Preview and Download: Preview and download your business licenses whenever needed.

3

How can I apply to additional services?

Once you obtain a license from the CMA, you will automatically be eligible for various additional services related to your business. Log in to your CMA portal account and explore the available services. Our customer support team can guide you through the process if you need assistance.

1

How do I manage notification settings?

The CMA Portal automatically manages the notification settings; users cannot modify or customize them. Notifications are sent based on your interactions with the platform, such as application updates, reminders, or document requests.

2

Why am I not receiving email updates?

If you're not receiving email updates, here are a few steps to troubleshoot:

  1. Check your spam or junk folder: Sometimes email providers mistakenly categorize important emails as spam. If you find our emails there, mark them as ‘Not Spam’ to ensure future communications reach your inbox.

  2. Verify your email preferences: Make sure your email preferences are correctly set within your account. You can check the settings to ensure you’re subscribed to the notifications you want to receive.

  3. Confirm your email address is correct: Ensure your email address is up to date in your profile. An outdated or incorrect address may prevent us from sending updates to you.

  4. Contact support: If the issue persists after these checks, please contact our support team. We're happy to help resolve any issues and ensure you receive the updates you need.

This should ensure you're staying informed without missing important notifications!

3

How do I subscribe or unsubscribe from newsletters?

You can unsubscribe from newsletters anytime by clicking the "Unsubscribe" link at the bottom of any newsletter email.

1

What are the system requirements for accessing the portal?

To access the portal, use a modern web browser (Chrome, Firefox, Safari, or Edge) with the latest version. A stable internet connection is also required for optimal performance.

2

Can I use the portal on mobile devices?

Yes, the portal is mobile-friendly and can be accessed on smartphones and tablets, allowing you to manage your account and tasks easily on the go.

3

Are there any browser compatibility requirements?

For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge. Older browser versions may not support all portal features.

1

How do I update my preferences?

Please get in touch with our support team for assistance.

2

Are there any terms of service?

Please refer to the Terms & Conditions sections.